CLOSING DATE : 25 August 2023 at 16:00
SALARY : R171 537 per annum (Level 04)
CENTRE : KwaZulu Natal (Pietermaritzburg)
Z83 & CV only
REQUIREMENTS : Applicants must be in possession a Grade 12 Certificate. No experience
required. Job related knowledge: Microsoft package. Job related skills:
Telephone etiquette. Communication skills (verbal and written). Interpersonal
skills. Switchboard operation skills. Ability to learn the Department’s service
delivery components. Ability to take initiatives. Ability to work independently.
Ability to organise work. Ability to prioritise work.
DUTIES : Receive telephone calls, messages and channel to relevant role players. Take
down messages when required. Distribute messages promptly. Attend to all
clients and visitors to relevant officials promptly. Welcome, receive and direct
clients to relevant units. Attend to all client’s queries. Supply basic information
to customers regarding the Department`s services when required. Liaise with
internal and external personnel. Provide relevant information as required.
Operate the switchboard by answering incoming and outgoing calls at all times.
Keep database of other important contact numbers on an on-going basis.
Report fault on the telephone system when needed. Utilise the Telephone
Management System to monitor telephone cost on an ongoing basis. Screen
and forward calls. Receive telephonic messages. Operate office equipment
such as fax machines and photocopiers. Update internal telephone directory
when required. Distribute internal telephone directory to internal users when
required. Print telephone cost report for each extension monthly. Maintain
telephone directory. Update telephone directory for the officials. Remove
inactive users in the internal directory. Maintain and control visitor register at
reception: Register visitors.
ENQUIRIES : Ms N Mkize Tel No: (033) 264 1416
APPLICATIONS : Applications can be submitted by post to: Private Bag X9132, Pietermaritzburg,
3200 or hand delivered during office hours to: 1st Floor, 270 Jabu Ndlovu
Street, Pietermaritzburg, 3200