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Nandos Careers (erecruit.co)

Closing Date2023/07/31
Reference NumberNAN220630-2
Job TitleHatchling Programme Manager – KwaZulu Natal
DepartmentLearning and Development
Job TypePermanent
Reporting To (Job Title)Regional Training Manager
Number of Positions01
Location – CountrySouth Africa
Location – ProvinceKwaZulu-Natal
Location – Town / CityKwaZulu Natal
Nandos CasaCentral Kitchen
Job DescriptionThere is an exciting opportunity to join the Nando’s Learning and Development Department as a Hatchling Programme Manager based at our KwaZulu Natal Office.
You’ll be mentored by the relevant Regional Training Manager and we’ll also spice up your development with our Nando’s induction, leadership and development programs. We recognize and reward you with our flexible compensation and benefits such as medical aid, provident fund as well as our Nando’s wellness programme that will assist in both your family and professional work life.
The Hatchling Programme Manager (HPM) is responsible for training and upskilling new Casa Management and to build a pipeline of future Casa Managers within the Nando’s SA business.
At Nando’s, we take pride in “the people that makes the chicken”.
Do you have the courage? Do you value the opportunity to develop? And do you thrive on hard work with the ability to have a sense of fun? If so, then your journey starts with us.
Minimum RequirementsEducation
• Grade 12 or equivalent NQF Level 4 qualification
• Train-the-trainer certification
Advantageous
• Food and Beverage /Business Management Diploma
• Registered Assessor
Legal Requirements
• Driver’s License
Experience 
• 3 – 5 years restaurant management experience
• 2 years restaurant training experience
• Experience as a training facilitator
Advantageous
• 1 years’ previous content development experience
• Assessor qualification
Knowledge Detail
• Knowledge of adult learning concepts, principles, practices and procedures (Advanced)
• Knowledge of training industry standards (Advanced)
• Knowledge and understanding of the restaurant / hospitality industry (Advanced)
• Knowledge of food preparation, hygiene and customer service best practices (Advanced)
• Presentation and facilitation skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Assessor skills (Advanced)
• Computer Literacy (Advanced)
Duties and ResponsibilitiesTalent identification

Identify relevant management talent pools to support Casa talent requirements in the region
MapCasa management talent with managers in the region to identify candidates for development, coaching and / or mentoring
Create  appropriate and relevant talent plan based on the findings

Programme application management

Liaise with the region on different Hatchling / trainee management programmes offered, providing detail and outlining criteria for application
Review applications, checking for completion and confirm that the Nandoca meets the minimum criteria
Review assessment reports and advise Regional Training Manager of successful candidate
Advise successful candidates of the way forward regarding the process and  programme attendance

Programme planning and coordination

Plan and coordinate programmes, following the training plan
Communicate Hatchling training programme calendar to Regional Support members and other stakeholders
Manage the cost per head programme budget Manage the logistics associated with the Hatchling training programmes including materials, rooms, equipment etc.

Programme Implementation and facilitation

Facilitate the classroom component of the various Hatchling programmes
Provide feedback to the Casas on progress of candidates
Input, upload and manage all relevant documentation through the learning management system (Signify)
Review the progress of the candidate and update the relevant Line Managers and stakeholders
Monitor and manage the completion of online training assessments
Manage and upload attendance registers and report all non-attendance
Conduct mid-term and end of cycle programme assessments, coaching candidates as and when required
Conduct final practical assessment, invigilate online assessment and complete the certification process
Monitor candidate Portfolio of Evidence (POE) files
Consolidate a final file for each candidate including assessments, POE and module assessments on learning management system and report to the regional training management for final assessment
Complete the predetermined moderation process to ensure the Nandocas have met the requirements for certification

Programme Reporting

Maintain accurate and up-to-date records of all the training undertaken for the Hatchling programme cycle
Complete the Hatchling Programme training records per cycle per region for submission to relevant regional Line Manager, Regional Training Manager and relevant stakeholders
Complete attendance registers, feedback forms and general training administration for submission through the LMS (Signify)
Complete all necessary documentation to ensure compliance with regulations

Annual Management Certification Process

Manage the annual re-licensing process for the region, in line with the policy
Update and quality assure the re-licensing assessment and provide feedback to Regional Training Manager
Communicate the annual re-licensing process, schedule and plan to the region
Collate schedule of all regional inputs to create final schedule
Set up and manage logistics for the process
Invigilate re-licensing assessments
Monitor and report on attendance to the Regional Training Manager
Provide certifications to successful Managers Report on unsuccessful candidates and reschedule in accordance with the policy 

Content Development and Updating

Review existing training material and update based on business requirements or changes
Review training files based in accordance with process changes
Quality assure all content before the start of each Hatchlings cycle