CLOSING DATE 06/10/2023
SALARY GRADE: 011/010
EXTERNAL
QUALIFYING REQUIREMENT
Qualifications:
Grade 12 certificate and certificate in Computer Literacy: MS
Office.
Experience:
One to two (1 – 2) years relevant experience.
Framework:
Checks against standards and regulations;
Understands and able to communicate the entity’s priorities;
Knowledge of the issues impacting service delivery.
Core description:
The successful candidate will be responsible for the flowing functions:
Receive and handle enquiries / complaints related to power outages
Receive power disruption or failure enquiries / complaints via the telephone / radio.
Capture the complaints on the Batho Pele system
(Customer details, nature of complaint).
Forward the complaint of the customer to the relevant personnel (Electrician / Trade worker) for investigation.
Capture information from Electrician / Trade worker on what was done to resolve the problem.
Compile statistics on power disruptions for the month / annually reports and make graphical representation of the statistics.
Receive telephonic instructions for the switching on and off of consumers.
Channel instructions for the switching on and off of consumers to the relevant Electrician / Trade worker on standby.
Receive feedback from Electrician / Trade worker on standby and write / capture the information.
Additional requirements:
Knowledge of standard operating procedures.
Knowledge of computer literacy.
Knowledge of Centlec policy and Health & Safety
Human Resources Management
Private Bag X14
Bloemfontein
9300
30 Rhodes Avenue
Oranjesig
Bloemfontein
9301
Telephonic Enquiries:
051 – 412 2629 / 2630
Emal:
employ3/@centlec.co.za
PLEASE DO NOT SEND TO ALL EMAILS
CERTIFIED COPIES OF QUALIFICATIONS
MUST BE INCLUDED