CLOSING DATE : 18 September 2023
CUSTOMER CARE ASSISTANT: CUSTOMER CARE REF NO. DSD
105/2023 (4 POSTS AVAILABLE IN CAPE WINELANDS/OVERBERG
REGION),
SALARY : R202 233 per annum (level 5)
CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS : Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6
months customer care experience. Competencies: A good understanding of
the following: Customer care; Customer care surveys; Social welfare services;
Internal and external marketing and communication processes; Functions,
programs and projects of the Department of Social Development; Information
in the Department of Social Development domain; Communication (written and
verbal) skills; Proven computer literacy in MS Office packages; Sound
organising and planning skills; Conflict resolution skills; Ability to work under
pressure and meet deadlines; Negotiation skills.
DUTIES : Perform front desk services by receiving and referring clients; Provide dispatch
call service; Ensure register is signed and accurately completed; Facilitate all
complaints and escalate accordingly; Compile a monthly local office report
regarding enquiries or complaints as well as walk-in statistics; Provide
information to clients regarding available services; Assist clients on how to
access services from the department; Render general administrative support
services and maintain a record system.
ENQUIRIES : Ms V Swartz at Tel No: (023) 348 5300
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: via http://www.westerncape.gov.za/jobs