Business Unit / Group Function: Global Shared Services
Area: Business Support Services
Location: Rosebank, South Africa
Reference Id: REF50744F
Experience / Work Type: Entry Level / Fixed Term Employee
Closing Date: 24 October, 2023
Closing Date: 24 October, 2023
TO APPLY : Easy apply – Contact Centre Administrator – Anglo American (smartrecruiters.com)
Overview
Company Description:
Please note that this is a 12-month fixed term contract role
The Contact Centre Administrator is responsible for handling all first line customer and stakeholder enquiries that pertain to Employee Services within GSS. The Contact Centre Administrator will address queries for the following range of Employee Services: Resourcing, Learning and Development, Data Management and Payroll Execution
Job Description:
The Contact Centre Administrator responsible for handling and logging of all first line customer and stakeholder enquiries that pertain to Employee Services within De Beers and Anglo-American Group of companies.
More of your responsibilities will include:
More of your responsibilities will include:
- Accurately assess customer needs and affectively address these in a professional manner
- Interact with customers and service providers, including suppliers where applicable
- Respond to enquiries and queries (prioritizing as appropriate), investigate problems, and develop remedial plans to resolve problems within acceptable time parameters (as per Service Level Agreement)
- Escalate incidents and problems as appropriate to enhance timeous resolution.
- Provide first line problem resolution service for EMEA Employee Services supported business units
- Appropriately assign case files to payroll Tier 2 for resolution where applicable.
- Develop a strong working relationship with the processing center to facilitate efficient query resolution and ensure effective management of workflow.
- Follow up with customers, providing feedback, guidance and information to clients and service providers
- Record all interactions with customers on the approved system
- Assist customers in the utilization of self-service (where applicable)
Qualifications:
- National Higher Diploma or relevant degree would be an advantage
Knowledge and Skills
- 1 – 2 years’ experience in an inbound Contact Centre
- Customer centric individual
- Understanding of SAP payroll Systems
- Experience in dealing with employees’ pay slip queries.
- People services Knowledge/exposure
- Inbound Contact Centre Proficiency
- Business and Process Knowledge
- Contact Centre Operational Skills
Additional information:
- When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.
Who we are?
- Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.
Inclusion and Diversity
- Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential
How we are committed to your safety
- Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer
How to apply
- To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.
