Company: Lindt
location: (Checkers shop in shop Brackenfell)
Job Ref #: LZA000062 Industry: Fast-Moving Consumer Goods (FMCG) Job Type: Temporary Salary: Competitive, Based on Market Rates
Company Overview
Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) commenced operations in May 2011 and is an integral part of the renowned Lindt & Sprüngli group. With a dedicated team of over 150 employees, Lindt SA is headquartered in Cape Town, boasting a robust regional presence in Johannesburg, Durban, and Port Elizabeth, complemented by a network of 14 Lindt retail stores.
As a global leader in the premium chocolate sector, Lindt & Sprüngli carries a heritage dating back nearly 175 years, rooted in Zurich, Switzerland. Presently, Lindt & Sprüngli crafts high-quality chocolate products across 12 owned production sites in Europe and the USA. These delectable creations are distributed worldwide through 28 subsidiary companies and branch offices, spanning 500 Lindt shops and cafés, along with a vast network of over 100 independent distributors.
Position Overview
As a LINDT Ambassador, your mission is to ensure every customer enjoys a world-class premium experience. This role entails delivering exceptional customer service and achieving sales targets.
Key Responsibilities
Customer Service and Sales
- Provide exceptional customer service both in-store and over the phone.
- Extend a warm welcome to all customers, ensuring a memorable experience.
- Educate customers about Lindt chocolate products with passion and in-depth knowledge.
- Actively engage in product sampling, sharing insights on taste profiles and ingredients.
- Drive upselling opportunities to increase customer transaction value.
- Inform customers about current in-store promotions, events, and relevant information.
- Assist customers in selecting premium Lindt products, fostering additional sales.
- Efficiently manage multiple customer interactions, acknowledging and communicating with all.
- Juggle between store operational tasks and serving customers effectively.
- Process customer orders through the POS system, handling cash and credit card transactions.
- Take ownership of individual tills, including float counting and end-of-shift till procedures.
- Prepare substantial customer orders.
- Address customer complaints promptly by informing the Manager on duty.
- Foster rapport with regular customers, encouraging repeat business.
- Maintain a pleasant and friendly store atmosphere through restocking and cleaning.
Product Knowledge
- Possess an in-depth understanding of Lindt products, including specifications, ingredients, and storage.
- Be well-versed in product pricing, packaging, and category performance.
- Adhere to product management and handling procedures.
- Comply with food hygiene and safety standards through impeccable practices.
General
- Uphold Lindt values and standards outlined in the Credo and Lindt Policies & Procedures.
- Monitor and maintain product sampling quality control.
- Execute opening and closing procedures, signing off on checklists.
- Perform cleaning duties, ensuring checklist completion.
- Regularly record temperature readings as per guidelines.
- Maintain clean and orderly work areas.
- Ensure fixtures, glass cabinets, and floors remain consistently clean and tidy.
- Exemplify the company image and grooming policy through body language, demeanor, and presentation.
- Accept courier deliveries, verifying items against invoices.
- Assist in monthly stock counts.
- Unpack, move, and restock products.
- Utilize all in-store equipment, machines, and appliances efficiently.
Work, Health, and Safety
- Adhere to all work health and safety requirements.
- Report damaged or hazardous equipment or property to management.
Manual Handling
- Engage in repetitive lifting and moving of Lindt stock, which may weigh up to 12kgs per unit.
- Transfer stock from storerooms to the front of the house.
- Monitor daily sales to maximize store profitability without compromising customer service.
- Place timely merchandise and supply orders, focusing on inventory management and loss prevention.
- Conduct daily cash reconciliations, complete daily paperwork and accounting, and handle other store administration tasks.
- Demonstrate confidence and interactiveness with a friendly disposition.
- Possess excellent communication skills, coupled with a strong work ethic befitting a premium brand.
- Display responsibility and accountability in achieving individual goals and budgets.
- Exhibit good time management skills, including multitasking and prioritization.
- Be a self-starter capable of working independently and as part of a team.
- Maintain impeccable grooming standards and personal hygiene.
Skills & Knowledge
- Customer Service
- Sales Skills
- Proficiency in handling cash and credit card transactions.
Requirements
- Previous experience in customer service.
- Prior experience in a similar retail environment.
- High school diploma or equivalent (Grade 12).
- Proficiency in Microsoft Office, specifically Excel and PowerPoint.
- Confident and interactive with a friendly disposition.
Join Lindt and become part of a team dedicated to delivering premium chocolate experiences!