A Call Center Agent position with Santam Travel Insurance is open and will be stationed in Illovo for a period of six months.
The chosen candidate will be expected to promote and/or sell short-term insurance products to intermediaries and customers.
Qualifications: Matric
Apply here: https: //www.sanlam.co.za/careers/Pages/Job-Details.aspx?JobID=19420
What will enable you to succeed in this position?
- Engage with customers (telephonically or on a face to face level).
- Work in an inbound call center setting and keep up a high level of product knowledge
- Provide accurate, factual information on products and benefits in compliance with the Financial Advisory and Intermediary Services Act’s specifications (FAIS ACT).
- Be in charge of handling the administration and processing of documents, such as policies, recommendations, quotes, and other supporting documentation.
- Response to written and spoken questions
- Make sure to provide outstanding customer service, which includes, but is not limited to, good phone manners and efficient written and verbal communication.
- Ad-hoc assistance for management and the sales team when needed
Information and Skills:
- The applicant must be well-versed in the travel sector.
- MS Office Excel, Word, and Outlook proficiency
- Strong interpersonal abilities
- Exceptional writing and telephone skills
- Excellent mastery of the English language Service-minded
- Pay attention to detail and handle pressure well
- Having traveled abroad is useful
Regarding The Company
In Southern Africa, Santam is the market leader in the general insurance sector. While our company is established in South Africa, we are rapidly expanding into a number of emerging regions in both Africa and Asia. We are a sizable, diversified, expanding, and changing organization. Our commitment to providing Insurance Good and Proper is at the heart of all we do, and this enthusiasm is the foundation of our success.
Please take note that the divisional employment equity targets will be followed in making this appointment. Applications are accepted from people with disabilities.
