The Closing Date: 17 October 2023.
Call Center Agent x 2
Employment Status : Permanent
Department : Corporate Services
Purpose of the Job: To interact with the customers and provide them with information to address
inquiries regarding projects or products and services.
Responsibilities (but not limited to the following):
- Phones are answered promptly in a professional and polite manner.
- Communication is clear accurate and resolved as quickly and efficiently as possible.
- Departing tenants are properly managed, deposits repaid, and the matter is closed on the
CRM system. - Customer queries/ complaint data is properly recorded and maintained on the Customer
Relationship Management System. - Compliance is maintained with all JOSHCO systems (performance management, HR,
Finance, Stakeholder information, Property management, Communications, reporting etc.) - Answer all calls according to JOSHCO standards.
- Collect customer information and analyze customer needs make recommendations and refer
to relevant department. - Prepare monthly reports by collecting and analyzing all matters.
- Contribute to team effort by accomplishing related results as stipulated in Service Level
Agreements as and when needed. - Attract potential customers by answering product and service questions and suggesting
information about other products and services available. - Maintains customer records by updating the register on the CRM module.
- Conduct Credit checks for potential tenants. Resolve product or customer problems by:
o clarifying the customer’s complaint.
o determining the cause of the problem.
o selecting and explaining the best solution to solve the problem.
o expediting correction or adjustment.
o record every interaction with customers and potential customers in the CRM
module on Property Management System
Minimum job Requirements, interested applicants must be in possession of:
- Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
- A Certificate in Call Centre/Reception or Office Administration will be an added advantage.
- 2 or more years’ experience in a Call Centre environment
- Experience in MDA property management system is highly advantageous.
- Ability to communicate in English (both written and verbal). Fluent in at least 2 African
languages - Experience in social housing environment would be advantageous.
Application Procedure:
Please take note that only online applications will be considered. Please apply by using
the following link below, by either copying the link onto browser or click on the link:
https://share-eu1.hsforms.com/13Mt1iV47TRauo6xwJ0DLPAew554
JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be
made in accordance with the Company’s Employment Equity Plan to promote its representativity
(race, gender, and disability). Correspondence will only be limited to shortlisted candidates and
applicants who have not been contacted within 6 weeks should consider their applications
unsuccessful. JOSHCO reserves the right not to make an appointment.
Office Attendant X4
Employment Status : Permanent
Department : Corporate Services
Purpose of the Job: This position is responsible for providing cleaning services and assisting
with general administrative duties. Buildings and physical assets must be clean and
presentable and consumables available to meet catering requirements.
Responsibilities (but not limited to the following):
- Ensure that bathrooms have sufficient toilet paper, soap, and paper towels.
- Ensure the toilets are cleaned and sanitized at regular intervals.
- Mirrors, windowsills, etc. are cleaned daily.
- Ensure that the kitchens and bathrooms are always clean and tidy by inspecting these
areas every two hours. - Checking and removing dirty dishes from offices.
- Ensure that the offices are vacuumed as per the cleaning roster.
- Keeping accurate records of the availability of the boardrooms.
- Responding to requests for refreshments in boardrooms for meetings in advance
- Ensure boardrooms are neat and tidy before a meeting.
- Check in during meetings to clear any dirty dishes and replenish any water and other items
as needed. - Ensure that the kitchen is stocked and replenished with necessary consumables.
- Keeping control of and ensuring the safekeeping of all stock, cutlery, and crockery.
- Maintaining an inventory of kitchen utensils and crockery as well as office supplies.
Minimum job Requirements, interested applicants must be in possession of: - Grade 10
- Grade 12 and a certificate in Health and safety will be advantageous.
- Certificate in hygiene and cleaning will be advantageous.
- One (1) year experience in a position of providing cleaning services with knowledge of
domestic/corporate cleaning procedures, having knowledge of how to work with harsh
cleaning chemicals.
Skills and competencies:
The ideal applicant must possess the following skills and competencies:
- Generic skills: verbal communication, conflict management, excellent interpersonal
skills, deadline-driven, customer service, listening skills, Drive and integrity, Planning,
organizing, and prioritizing, - Technical Knowledge and Skills: Basic knowledge of computers and general
administrative duties. - Attributes: Emotional Intelligence, Interpersonal Skills, Assertiveness, Attention to detail,
Adaptability, Flexibility, Situational Sensitivity.
Application Procedure:
Please take note that only online applications will be considered. Please apply by
using the following link below, by either copying the link onto browser or click on the
link: https://share-eu1.hsforms.com/1ESX6mXsSSpaO0IMVWKjMeQew554
JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be
made in accordance with the Company’s Employment Equity Plan to promote its representivity
(race, gender, and disability). Correspondence will only be limited to shortlisted candidates
and applicants who have not been contacted within 6 weeks should consider their applications
unsuccessful. JOSHCO reserves the right not to make an appointment.