Agent: Service Desk X 3

Closing date :16/08/2023

REFERENCE NR : VAC00929, VAC00930 & VAC00933
JOB TITLE : Agent: Service Desk X 3
JOB LEVEL : B5
SALARY : R 210 449 – R 315 673
REPORT TO : Supervisor: Service Desk
DIVISION : Service Delivery Management
DEPT : Service Desk
LOCATION : SITA Centurion
POSITION STATUS : 12 Months Fixed Term Contract (Internal & External)

Purpose of the job
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls
accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First
Line Support; Post call Survey; and Cut Calls.
Qualifications and Experience
Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk/12 months Admin.
Technical Competencies Description
Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM;
Policy, process and standards; Operational business rules and processes.
Other Special Requirements
N/A
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
   Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
6. Click on “Employment & Labour;
7. Click on “Recruitment Citizen”
8. Login using your username and password
9. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
   For queries/support contact [email protected] OR call 080 1414 882
   CVs sent to the above email addresses will not be considered Closing Date: 16 August 2023 Disclaimer SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. ● If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. ● Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. ● It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). ● Only candidates who meet the requirements should apply. ● SITA reserves the right not to make an appointment. ● The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. ● Correspondence will be entered to with shortlisted candidates only. ● CVs from Recruitment Agencies will not be considered